Frequently Asked Questions

My Account

How do I create an account?

You can sign up for your free account by clicking the register link on the home page, or by clicking here. You will need your business address, tax id, Federal EIN form, phone number and email address to sign up. Please fill out the online form and upload your federal EIN certificate. Once you have registered and uploaded the requested documentation your account will be active, and you can start ordering. Once your first order has gone through, we will verify your account and will process your first order as long as all of the requested information is correctly provided.

How do I edit my information?

You can update your account through the My Account link at the top of each page. Please note that updating your email address changes your username to your new email.

I forgot my username or password; how can I access it?

Your username is the email associated with your account. If you are unable to log in or no longer have access to the email associated with your account please contact us at customerservice@watchwholesalers.com .

To reset your password please click the forgot you password link at account log in (or by clicking here) and fill in the email address affiliated with your account. Your password will be reset and emailed to you. Once you log in, go to the My Account screen to change your password. Please add info@watchwholesalers.com to your address book to ensure proper delivery of emails.

Orders/Returns

Can my purchases be drop shipped?

Yes, we can drop ship your order. We do not include an invoice in the package and we keep our identity confidential for your protection. Shipping and handling fees for drop ship orders are calculated based on actual freight to destination plus a drop ship fee and are quoted at checkout. Drop ship orders are not eligible for return and we do not drop ship outside of the United States. Please Note: We do not drop ship orders outside of the United States.

What payment options are available?

We accept the following major credit cards:

• Visa
• MasterCard
• Discover
• American Express

Only credit cards with billing addresses in the U.S. are accepted at this time.

Customers paying by credit card will be charged a 3% surcharge for all transactions.

To apply for credit terms please fill out the application (click here for terms application) . We will need you to sign, scan and email to our credit department at vlcaccounting@vlcdistribution.com. Please allow 3-5 business days for your terms application to be processed. If you need your order shipped immediately please provide a credit card to be used until your credit application can be processed.

Can I get a volume discount?

Volume discounts will be evaluated on a case-by-case basis.

Is there a minimum or maximum qty to purchase?

There is no limit to your purchase orders, as long as it is in stock you may purchase the quantity available.

Is all merchandise boxed and warrantied?

All merchandise is shipped in manufacturer’s packaging and have a standard manufacturer’s warranty.

How do I check the status of my order?

Your order will be in pending status until it ships. Upon shipping you will receive an email providing you with tracking. You can also obtain tracking via the order status link on this website. If you have not received tracking and tracking is not available within 2 business days of you placing your order, please email customerservice@watchwholesalers.com to obtain an update.

How do I cancel my order?

Orders can only be canceled prior to shipping. Please email customerservice@watchwholesalers.com in order to cancel your order or call 1-800-580-4608. Please provide the order number and ship-to information in your email. You will receive a response within 1 business day giving you the status of your cancellation request. We will make every attempt to honor all cancellation requests however in some cases we may not be able to stop an item from shipping.

What is your return policy?

We have a 30-day return policy on all bulk orders only. We would not accept returns on dropship items unless the item were defective upon arrival to your customer. You would need to email returns@watchwholesalers.com  to obtain a return authorization. All merchandise must be in the original packaging with all manuals, warranty cards (not filled out), and any other materials that came with the watch. You must pay for all return shipping costs, collect shipping will be refused. You may want to add insurance to the item you return for your protection. If you choose not to insure the package-all liability is yours. If you think you need to return your watch, do not wear it or have it sized; sized watches will not be allowed for return. If the item returned shows signs of being worn, we will not refund your money as we do not sell used watches. Please note that this does not apply to defective merchandise returned within 30 days. Special orders are not returnable.

We do not refund your original shipping charges. The returned merchandise will be refunded to your account in the same way as the original form of payment.

The original manufacturer’s warranty covers all products. Please consult the paperwork that came with your order or the manufacturer’s website as to the steps you need to take on any items found to be defective after 30 days from receipt of your merchandise

We do not refund your original shipping charges. The returned merchandise will be credited to your account in the same way the original charges were paid.

All products are covered by the original manufacturer’s warranty. Please consult the paperwork that came with your order or the manufacturer’s website as to the steps you need to take on any items found to be defective after 30 days form receipt of your merchandise.

Dropship items will not be accepted for returns. If a dropship customer returns an item, we will forward it to the purchasing company for disposition.

For more information on our return policy or if you have any questions please email returns returns@watchwholesalers.com . We reserve the right to amend this return policy at any time. Please contact us regarding to your specific return and to obtain a RA prior to shipping any returns. The return policy may differ for existing customers.

Customer registration

Placing an order

My account

Delivery

Returns

Product support

  Payments & billing

Invoices

If you were unable to find your answer above, please get in touch. We will try to help solve any other issues that you may be experiencing.